Listening Test 01

|Part 1|

QUESTIONS 1-10

Questions 1–5

Complete the details below.
Write NO MORE THAN TWO WORDS or A NUMBER for each answer.

Security Check: Platinum Service

Card number: 6992 (Q:1) {3443} 1147 8921
Name: Carlos da Silva
Postcode: (Q:2) {SW1V 2BP}
Address: (Q:3) {12} Vauxhall Close, London
Date of birth: 13 / 4 / (Q:4) {1972}
Mother's maiden name: (Q:5) {Silva}

Questions 6–10

Circle the correct letters A–C.

(Q:6) The caller has paid...
[A. less than the computer shows.
/*B. more than the computer shows.
/C. £500 twice.]

(Q:7) The caller is also worried about...
[A. a bill that is too high.
/B. an overpayment to a restaurant.
/*C. a payment that he does not recognize.]

(Q:8) The interest...
[A. went up in April.
/B. has not changed.
/*C. has gone down.]

(Q:9) The caller's number is...
[list: *A. 020 7997 9909.
/B. 020 7997 9900.
/C. 020 7997 9009.]

(Q:10) The operator will ring the caller...
[A. tomorrow.
/B. in two hours.
/*C. very soon.]

|Part 2|

QUESTIONS 11-20

Questions 11–13

Circle the correct letters A–D.

(Q:11) Mr Gold had problems because he...
[A. hated smoking.
/*B. smoked.
/C. couldn't touch his toes.
/D. was very lazy.]

(Q:12) Mr Gold used to travel across London to...
[A. get exercise.
/B. see London at night.
/*C. get cigarettes.
/D. buy food.]

(Q:13) What did Mr Gold have difficulty with in the past?
[A. running
/*B. giving up smoking
/C. getting to sleep at night
/D. getting up early in the morning]

Questions 14–20

Write NO MORE THAN THREE WORDS for each answer.

(Q:14) Mr Gold stopped smoking on {1st January/first of January}.
(Q:15) Mr Gold said he was {cutting down} if people had not seen him smoking.
(Q:16) The worst side effects he experienced were {bad headaches}.
(Q:17) He saw giving up smoking as an {exciting adventure}.
(Q:18) It was easier for Mr Gold to stop smoking than he had {expected}.
(Q:19) The radio presenter would like to have Mr Gold's {determination}.
(Q:20) The presenter hopes listeners will find their own {path/road} to success.

|Part 3|

Questions 21–23

Write NO MORE THAN TWO WORDS for each answer.

(Q:21) The student who left has been with them on the course for {two years}.
(Q:22) She has left because she has got a {job}.
(Q:23) She has returned to {Wales}.

Questions 24–30

Circle the correct letters A–D.

(Q:24) Steve's mark could have been better if he had...
[*A. not made mistakes in his project.
/B. done a better book review.
/C. written more words.
/D. chosen a different topic for his project.]

(Q:25) Steve's book review was...
[A. too long.
/B. not as good as his project.
/*C. excellent.
/D. fairly good.]

(Q:26) Steve's tutor criticizes which aspect of his project?
[A. the beginning
/B. the argument about road pricing
/*C. the end
/D. the length]

(Q:27) The tutor recommends that Frances should do...
[A. a thesis but not an MPhil.
/*B. an MPhil or a PhD.
/C. another project.
/D. her work more carefully.]

(Q:28) As regards getting funding, the tutor thinks Frances's chances are...
[A. slim.
/*B. greater than many other students'.
/C. exam results will be decisive.
/D. chances are better now than in the past.]

(Q:29) The last time a student in the department achieved a first in their exams was...
[*A. three years ago.
/B. thirty years ago.
/C. last year.
/D. in the first three years the college was open.]

(Q:30) Steve does not plan to go on to do research because he wants to...
[A. stop studying.
/B. do lots of really exciting things.
/*C. earn some money to do the things he wants to do.
/D. return to his job.]

|Part 4|

Questions 31–33

Write NO MORE THAN THREE WORDS for each answer.

Notes:
(Q:31) The speaker specializes in management {techniques and training}.
(Q:32) Bullying in the workplace costs the {British economy} up to £4 billion a year.
(Q:33) Bullying is caused by insufficient experience, insecurity, and a lack of {awareness} on the part of managers.

Questions 34–40

Write NO MORE THAN THREE WORDS for each answer.

Main methods of bullying:

(Q:34) Setting {impossible} tasks.
(Q:35) Constantly moving {the goalposts}.
(Q:36) Stopping individuals {replying/responding} to criticism.
(Q:37) Not {answering the telephone} or replying to e-mails. This means you cannot expect your staff to {respect} you.
(Q:38) Using technology. Companies should develop an {e-mail code} of practice.
(Q:39) In groups {brainstorm} other bullying strategies.
(Q:40) Creating environments and procedures in which they can be {countered}.